Return & Refund Policy – GARDIZO LLC

At GARDIZO LLC, we are committed to providing excellent service and ensuring customer satisfaction. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for our products in accordance with U.S. e-commerce standards.

1. Returns & Refund Requests

Customers may request a return, exchange, or refund for eligible items. All requests must follow the procedures outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

  • Items must be unused, in their original condition, and in the original packaging.

  • Requests must be submitted within 21 days of delivery.

  • Proof of purchase (invoice or order number) is required.

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Items returned after the 21-day period

  • Custom or personalized products once production has started, as they are made specifically for the customer

4. Refund Process

Once a returned item is received and inspected, we will notify you regarding approval or rejection. Approved refunds are processed promptly.

5. Refund Method

Refunds will be issued to the original payment method used at checkout. Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact our support team immediately. We will provide instructions for a return or replacement at no cost to you.

7. Order Cancellations

Orders can be canceled before shipment. Once an order has shipped, the return and refund process applies.

8. Shipping & Return Costs

  • Customers are responsible for return shipping costs, except for defective or incorrect items.

  • Original shipping fees (if any) are non-refundable.

9. Customer Support

For assistance with returns or refunds:
📧 Email: support@gardizo.store
📞 Phone: +1 (270) 360-8934
Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

10. Updates to This Policy

GARDIZO LLC may update this policy from time to time. All changes will be posted on this page with a revised effective date.

11. Return Address

📍 Address: 4022 Rio Grande Blvd NW, Albuquerque, NM 87107, USA